FAQ

If you sell a credit you get a commission of the revenue. The commission is booked instantly to your ClouFON reseller account.

You need to register first to the Reseller Programme "REGISTER NOW". If you are registered you need to add a fund to your Reseller account.

If you are logged in to the Sales Panel you will find the option "Register / Recharge Customer". Enter the mobile number of the customer in international format (e.g. 491791234567) and select the credit amount the customer want to buy. If the phone number does not exits a new account will be created and the customer receive a text message with user credentials. If the phone number already exist the customer get a text message with the new balance.

For new customers the ClouFON App must be installed on their smartphone. Download the ClouFON App from Apple Store, Google Play or Windows Store. Open the ClouFON App select "I`m already a ClouFON customer" and enter username and password received by text message. Existing customers don`t need to install the ClouFON App again, if the account was recharged. For further information click here for ClouFON end user FAQ

The sales credit is the amount you can sell to customers. If you sell a credit, the sold amount will be deducted from the sales credit. The commission credit shows the commission you received from sold credits.

To transfer commission credit to sales credit go to "Add own fund / withdrawal" and select "Transfer commission". Enter the amount you want to transfer to sales credit.

Yes, if you are logged in to the Sales Panel you will find the option "Cashbook". Select a date range and you will get a report of sold credits and received commissions.

Yes, with the option "User Administration" you can add additional users to your Reseller account. There are two different user levels "Admin" and "User". The admin level gives access to all options, the user level has limited access to the Sales Panel.

If you are logged in to the Sales Panel go to "Add own fund / withdrawal" select "Paypal" and add a fund to your Reseller account.

If you are logged in to the Sales Panel go to "Add own fund / withdrawal" select "Pay Out" to withdraw money to your bank account.

If you are a new Reseller we need to check and approve your company. If your company is in the European Union your VAT ID get checked. If your company is registered in Germany 19% VAT always apply. Once your company has been approved the full amount get credited to your reseller account.

Yes, for each payment you get a legal invoice which can be used for accounting purposes.

Yes we can provide you several kind of advertisment materials like leaflats and poster. Contact us to send you the material.